Delivering to Nigeria, the UK and the US — arranged after purchase

Shipping Policy

Last updated 16 October 2026

Every painting and print is packed by hand in the studio. Because originals vary a lot in size and weight, delivery isn't charged at checkout. We quote it for your order after you buy.

Where we deliver

We deliver within Nigeria (all 36 states and the FCT), the United Kingdom and the United States. Prices are in naira wherever you are: if you pay with a card issued abroad, your bank converts the amount and may add a foreign transaction fee.

Orders sent to the UK or the US may be charged import VAT, duty or a customs handling fee when they arrive. These are set by the destination country, aren't part of our delivery quote, and are paid by the buyer. We'll flag this when we send your quote.

How delivery is charged

  • The total you pay at checkout covers the artwork only. It doesn't include delivery.
  • After your payment is confirmed, we contact you by email, phone or WhatsApp, using the details you gave at checkout, with a delivery quote for your address.
  • Delivery is paid separately once you accept the quote. We'll tell you how to pay it when we send the quote. Delivery payments aren't taken through the website checkout.
  • If you'd rather not go ahead once you've seen the quote, tell us before the order ships and we'll cancel it and refund you in full under our Refund Policy.

When your order ships

We aim to send your delivery quote within 3 business days of payment, and to dispatch your order within 7 business days of agreeing the delivery arrangements. Delivery times after dispatch depend on the courier and your location. We'll give you an estimate with the quote.

Originals are one of a kind. Once your payment is confirmed the painting is reserved for you and taken off sale.

Tracking your order

Your order has its own page at the link shown after payment (it looks like ioche.art/order/ioc_…). Keep that link. It shows your order's status as it moves from paid to delivery arranged, shipped and delivered. When we ship, we add the courier and tracking details there.

Packaging

Originals are wrapped and corner-protected, then boxed or crated depending on size. Prints are shipped flat or rolled in a rigid tube, depending on size.

Receiving your order

Please make sure someone can receive the parcel at the address you gave. Add landmarks, gate codes or the best time to reach you in the delivery notes at checkout. If a courier can't deliver because the address is wrong or nobody is available, a redelivery may cost extra.

Check your parcel when it arrives. If anything is damaged, follow the steps in our Refund Policy within 48 hours of delivery.

Questions

Email hello@ioche.art and include your order reference (it starts with ioc_).